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Report -
This report covers feedback gathered from patients at the two local Urgent Care Centres between July 2017 and January 2018. This was carried out as a follow up to visits to the centres in December 2015. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. -
Report -
Summary report on drop-in visits to the two Halton Urgent Care Centres carried out between January and August 2019 -
Report -
On 8 December 2015 we visited Runcorn Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.15am and stayed at the UCC until close at 10.00pm. -
Report -
On 3 December 2015 we visited Widnes Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.30am and stayed at the UCC until close at 10.00pm. -
News -
People living and working in Cheshire are invited by North West Ambulance Service (NWAS) to share their views and experiences of our 999 emergency ambulance service and NHS 111 as part of a conversation with the community. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 72 patients using the Centre. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 77 patients using the Centre. -
Report -
We visited the Runcorn UTC twice, in November and December 2022, and spoke with 48 patients.
This report provides a snapshot of the experiences of those patients. -
News -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter. -
News -
Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022 show that many people had a worse experience than in previous years – particularly those treated in an A&E type department.
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Report -
This report is based on feedback collected from 36 patients attending Widnes Urgent Treatment Centre on 16 November 2022 and 14 February 2023. -
Report -
We visited the Runcorn UTC twice, on 9 January and 13 March 2023, and spoke with 40 patients.
This report provides a snapshot of the experiences of those patients. -
Report -
Patient Feedback report on Runcorn Urgent Treatment Centre.
We carried out five visits to the Runcorn UTC between 30 October 2023 and 23 November 2023.
Each visit lasted between two and three hours and in total 113 people took the time to give us their experience. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Advisory Board in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects. -
Report -
We hold regular meetings with our Committee in public where we discuss what we've been hearing from the public as well as our organisational direction and progress on projects.
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Report -
Our November meeting will include an update our Annual Report from 2022 - 2023.
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Report -
We've had to move the meeting to 25 January due to current workloads.
The meeting will be an opportunity for our new chair to review current and future priorities with the HAB members.
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Advice and Information -
You've told us that you've experienced problems registering with a GP. This article explains more about your rights and what to do if you're refused the right to register. -
Advice and Information -
People are often in need of out-of-hours medical assistance. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Advice and Information -
If you’re removed from your GP practice’s list, you may need to register with another GP practice. -
Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect. -
Advice and Information -
Did you know that pharmacies provide advice and information on minor illnesses and ailments? Take a look at how they can help you. -
News -
Halton residents have an opportunity to shape how technology will be used to improve access to care across the borough. -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
News -
The public’s views are being sought on changes being made to Spirometry services in Halton and Warrington. -
News -
National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read the Healthwatch response. -
Blog -
Healthwatch England research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis by Healthwatch England looks at people’s experience of getting a cancer referral. -
Advice and Information -
The cost-of-living crisis is putting many people under financial strain, and prescription costs are more than some people can afford to pay. Find out what help is available to help you cover the cost of your medication. -
Blog -
People rely on prescription medication to treat and manage their conditions and keep well. In Healthwatch England's new blog, they highlight the challenges people have recently told them about when trying to get prescription medication. -
News -
New research from Healthwatch England shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and the calls for action. -
News -
There are approximately 3,200 new cases of cervical cancer in the UK every year, which works out at nearly 9 new cases a day. But statistics don’t tell the full story, don’t show the impact that cervical cancer can have on real lives. We’re supporting Jo’s Cervical Cancer Trust because we want to raise awareness and the voices of those affected by cervical cancer. -
News -
With the NHS under immense pressure, Healthwatch look at the impact that waiting for a diagnosis, test, or treatment can have on individuals and some of the potential solutions that might help. -
Advice and Information -
Find out what a ‘fit note’ is, when you might need one and how to go about getting one. -
News -
A new report sets out NHS Cheshire and Merseyside’s plan for improving access and making it easier and simpler for patients to access the care they need, and supporting GP practices to manage demand and capacity through a range of additional measures. In 2023/24 this will be supported by a total of £90 million investment in primary care general practice and related measures contained in the plan. -
Advice and Information -
From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it. -
News -
People across Cheshire and Merseyside are being urged to use NHS 111 for all non-emergency healthcare needs ahead of industrial action by junior doctors early in the New Year.
