Care Navigation – Have your say!

We are running a short project to understand patients experience of Care Navigation in Halton.

Care Navigation / Active signposting by reception staff is one of NHS England’s 10 High Impact Actions which came out of the GP Forward View.

If you have contacted your GP practice in the past 6 months you may well have been ‘Care Navigated’. We want to find out peoples experiences of this process. We have a short survey which we would like you to take part.

The survey aims to find out about what happened when you contacted your GP Surgery for an appointment. Your surgery takes part in something called ‘Care Navigation’. This means that if you contact the surgery for an appointment, practice staff may ask you questions to understand if another service or professional could be better suited to help.  

We want to understand what people think about this process.

We do not need any of your contact details. The results of this survey will be shared anonymously in a report published by Healthwatch Halton.


Healthwatch Halton

We’re an independent organisation set up to champion the views of patients and social care users in Halton, with the goal of making services better and improving health and wellbeing. We want to hear about your views, needs and experiences to help Halton get the best possible health and care.


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