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Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Advice and Information -
The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating. -
Advice and Information -
Although most restrictions have been lifted, in relation to Covid -19, the virus is still very much with us and cases are on the rise across England. -
Advice and Information -
Confused about Long Covid? Find out the common symptoms and when to get support. -
Advice and Information -
It’s easy to feel isolated and alone when struggling with Long Covid, but we are here to help to you find the support and treatment you need. -
News -
The COVID-19 Autumn booster should be offered to the following groups: -
Report -
In an extensive review of people’s access to GP services, Healthwatch England have analysed a range of sources, drawing on almost 200,000 people’s experiences shared between April 2019 and December 2020. -
Report -
This report is based on the responses of 157 people to an online survey we carried out earlier during February and March this year.
The survey asked participants their thoughts about getting the Covid-19 vaccine and their thoughts about the information provided about the vaccine.
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Report -
In July as the initial lockdown started to ease, we launched a second survey, based on a survey from Healthwatch England, to gather people’s thoughts, feelings and concerns on the pandemic.
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Report -
During April and early May 2020 we carried out an online survey asking local people to give us feedback on how the Covid-19 was affecting them. 191 people responded to the survey.
This feedback report highlights some of the themes and issues raised.
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News -
The NHS has announced a new plan and more money to improve support for Long Covid. Find out how the experiences you shared helped make the difference.
Find out how the experiences you shared helped make the difference. -
News -
A seasonal booster (autumn booster) of the COVID vaccine can now be booked online. The roll out of the autumn booster is under way; with everyone over 65 years being invited to book an appointment or attend walk in clinics. -
News -
People aged 50 and over have started receiving COVID autumn booster and flu jabs, from Saturday 15 October, after the NHS expanded the vaccination offer to all over 50s.
The rollout means around 12 million more people are eligible for their autumn booster dose. -
News -
The UK Commission on Covid Commemoration has launched a consultation giving people across the UK the opportunity to say how they think the pandemic should be remembered and with possible suggestions including the adoption of a Remembrance Sunday-style symbol, dedicated memorials and reflective spaces. -
News -
People aged 75 years and older, residents in care homes for older people, and those aged 6 months and over with a weakened immune system will be offered a dose of COVID-19 vaccine this spring. -
Report -
This report covers feedback gathered from patients at the two local Urgent Care Centres between July 2017 and January 2018. This was carried out as a follow up to visits to the centres in December 2015. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. -
Report -
Summary report on drop-in visits to the two Halton Urgent Care Centres carried out between January and August 2019 -
Report -
On 8 December 2015 we visited Runcorn Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.15am and stayed at the UCC until close at 10.00pm. -
Report -
On 3 December 2015 we visited Widnes Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.30am and stayed at the UCC until close at 10.00pm. -
News -
People living and working in Cheshire are invited by North West Ambulance Service (NWAS) to share their views and experiences of our 999 emergency ambulance service and NHS 111 as part of a conversation with the community. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 72 patients using the Centre. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 77 patients using the Centre. -
Report -
We visited the Runcorn UTC twice, in November and December 2022, and spoke with 48 patients.
This report provides a snapshot of the experiences of those patients. -
News -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter. -
News -
Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022 show that many people had a worse experience than in previous years – particularly those treated in an A&E type department.
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Report -
This report is based on feedback collected from 36 patients attending Widnes Urgent Treatment Centre on 16 November 2022 and 14 February 2023. -
Report -
We visited the Runcorn UTC twice, on 9 January and 13 March 2023, and spoke with 40 patients.
This report provides a snapshot of the experiences of those patients. -
Report -
Patient Feedback report on Runcorn Urgent Treatment Centre.
We carried out five visits to the Runcorn UTC between 30 October 2023 and 23 November 2023.
Each visit lasted between two and three hours and in total 113 people took the time to give us their experience.
