1. New NHS waiting times figures – Healthwatch England response

    Response -

    Two-thirds fewer people were waiting for more than two years for elective care in April, new figures have shown.

  2. Annual report 2021-22

    Report -

    We’re delighted to publish our annual report for 2021 - 2022. Find out what we’ve done in the past year to champion what matters to you.

  3. Conflicts of interest policy

    Report -

    Find out how we manage conflicts of interest for our staff, Board members and volunteers.

  4. Annual Report 2020 - 2021

    Report -

    We’re delighted to publish our annual report for 2020 - 2021.

  5. Annual Report 2019 - 2020

    Report -

    We’re delighted to publish our annual report for 2019 - 2020, covering 1 April 2019 – 31 March 2020

  6. Annual Report 2017 - 2018

    Report -

    Welcome to our fifth annual report, covering the April 2017 to March 2018

  7. Annual Report 2016 - 2017

    Report -

    Welcome to our fourth annual report, covering the April 2016 to March 2017

  8. Annual Report 2015 - 2016

    Report -

    Welcome to our third annual report, covering the April 2015 to March 2016.

  9. Annual Report 2014 - 2015

    Report -

    Welcome to our second annual report, covering the April 2014 to March 2015.

  10. Annual Report 2013 - 2014

    Report -

    Welcome to our first annual report, covering the April 2013 to March 2014

  11. Faster progress needed to tackle barriers to care.

    News -

    A new Healthwatch report, looking at health and social care from the patients' perspective, has warned that we risk "a two-tier health and care system" unless the NHS takes faster action to tackle access issues.

  12. Make a complaint about Healthwatch Halton

    Advice and Information -

    Engaging Communities Solutions (CIC) is contracted by Halton Borough Council to deliver Healthwatch Halton. Individuals and organisations have the right to express their views about the performance of Healthwatch Halton and the way in which it conducts its business.

  13. Share your feedback to improve care in your community

    News -

    ‘Share for Better Care’, a new campaign launched by Healthwatch and the Care Quality Commission, addresses health inequalities across England.

  14. Another day in the life

    Report -

    This report covers feedback gathered from patients at the two local Urgent Care Centres between July 2017 and January 2018. This was carried out as a follow up to visits to the centres in December 2015. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units.

  15. A view from the waiting room - Halton Urgent Care Centres

    Report -

    Summary report on drop-in visits to the two Halton Urgent Care Centres carried out between January and August 2019

  16. A day in the life - Runcorn UCC

    Report -

    On 8 December 2015 we visited Runcorn Urgent Care Centre and spent the day speaking to patients using the centre.
    We arrived at 7.15am and stayed at the UCC until close at 10.00pm.

  17. A day in the life - Widnes UCC

    Report -

    On 3 December 2015 we visited Widnes Urgent Care Centre and spent the day speaking to patients using the centre.
    We arrived at 7.30am and stayed at the UCC until close at 10.00pm.

  18. Join a community conversation with North West Ambulance Service

    News -

    People living and working in Cheshire are invited by North West Ambulance Service (NWAS) to share their views and experiences of our 999 emergency ambulance service and NHS 111 as part of a conversation with the community.

  19. Runcorn UTC Feedback report - September 2022

    Report -

    During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 72 patients using the Centre.

  20. Widnes UTC Feedback report - September 2022

    Report -

    During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 77 patients using the Centre.

  21. Runcorn UTC - Patient Feedback report January 2023

    Report -

    We visited the Runcorn UTC twice, in November and December 2022, and spoke with 48 patients.

    This report provides a snapshot of the experiences of those patients.

  22. Urgent and emergency care recovery plan

    News -

    Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter.

  23. National survey highlights decline in people’s experience of urgent and emergency care.

    News -

    Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022 show that many people had a worse experience than in previous years – particularly those treated in an A&E type department.

  24. Widnes UTC Feedback report - February 2023

    Report -

    This report is based on feedback collected from 36 patients attending Widnes Urgent Treatment Centre on 16 November 2022 and 14 February 2023.

  25. Runcorn UTC - Patient Feedback report March 2023

    Report -

    We visited the Runcorn UTC twice, on 9 January and 13 March 2023, and spoke with 40 patients.

    This report provides a snapshot of the experiences of those patients.

  26. Runcorn Urgent Treatment Centre

    Report -

    Patient Feedback report on Runcorn Urgent Treatment Centre.
    We carried out five visits to the Runcorn UTC between 30 October 2023 and 23 November 2023.
    Each visit lasted between two and three hours and in total 113 people took the time to give us their experience.