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We're here to find out matters to you and to help make sure your views shape the support you need. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Are you looking for health advice or information? From how to register with your GP and look after your mental health to citizen's advice and knowing your rights, Healthwatch Halton is here for you to provide you with advice and information to help you live well. -
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Find out about our role, our plans and our people.
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Find out about our role, our plans and our people. -
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In delivering Healthwatch Halton, we are advised by a Healthwatch Advisory Board drawn from members of the public and local voluntary organisations. -
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How your feedback has helped improve services locally. -
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Check out our top tips and guidance to help you through the process. -
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This Privacy Statement sets out the data processing practices carried out by Engaging Communities Solutions CIC (ECS), delivering local Healthwatch, Research, Engagement, Consultancy and Advocacy Services. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent patient champion for people who use health and social care services. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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We are committed to making sure all our information is clear and accessible for everyone. -
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These terms and conditions tell you how the Healthwatch Halton website is managed and how you are protected when you are using our site. If you do not agree with these terms, you should leave the site immediately. -
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There are lots of ways you can get involved as a volunteer. Take a look at our current opportunities and how you can get in touch with us. -
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You have the power to help make change happen. -
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The Health and Social Care Act allows local Healthwatch authorised representatives to observe how health and adult social care services are provided and to talk to service users, their families and carers. -
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We offer free, confidential and independent advocacy support to Halton residents who need help to have their voice heard in relation to health and social care needs. -
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Healthwatch Halton provides the NHS Independent Complaints Advocacy Service (ICAS) for Halton. The advocacy service helps people to understand how the NHS complaints process works and supports them where needed. -
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Independent Mental Capacity Advocacy was introduced as part of the Mental Capacity Act 2005. This gives people who have an impairment, injury or a disability which results in them being unable to make a specific decision for themselves, the right to independent support and representation. -
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If you are being detained under the Mental Health Act, you are legally entitled to help and support from an Independent Mental Health Advocate (IMHA). It is your right to be referred to an IMHA if you are detained under most sections of the Mental Health Act, whether you are in the hospital or on a Community Treatment Order (CTO). -
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The Care Act 2014 represents the biggest reformation of care and support in 60 years. It takes forward the Government’s commitments to reform social care legislation and to drive up the quality of care. It tells councils across England what they need to do if someone has social care needs and needs support either in their own home or in a care home.
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Encourage others to share their views #BecauseWeAllCare -
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The NHS and social care services are there to provide care to everyone. If you have concerns over any aspect of your care or the actions or decisions of any NHS or social care body, you have the right to make a complaint. -
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Healthwatch Halton is often asked questions about where to go for information on a variety of subjects that may span across health and social care.
This A-Z directory provides some information to help and guide you to the right contacts. -
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Your opinions on health and care issues matter to us.
One way you can get involved and share your views and experiences is by being a member of our new People’s Feedback Panel. -
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You will support Healthwatch Halton at local events and engage with local people to encourage others to get involved. -
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Healthwatch Champions will be volunteers committed to improving health and social care services and who are willing to support the Healthwatch team. -
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Become an ambassador and champion for those using health and social care services. You will help to maintain the independence of Healthwatch and its ability to hold the system to account on behalf of the public. -
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Information about how we do things around here. -
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Our volunteers are at the heart of what we do.
From talking to people about their experiences of health and social care, to writing reports, to updating our social media - volunteers are vital to our work. Whether you have a few hours to spare or are looking for a regular commitment, we've got a volunteering role to suit you.
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A Local Resolution Meeting (LRM) is often offered as part of the complaint process. It provides an opportunity to answer any questions or provide further discussions or explanations face to face.
