Find out more about how we regulate the running of our organisation. Like most organisations, Healthwatch Halton has policies and procedures to give consistency and regulation around various aspects of employment and governance.
Our policies are regularly reviewed and amended if necessary and our current policies are available to download below.
Complaints
We aim to provide the best possible service, but we may not always get it right.
We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.
We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.
Our complaints policy provides more information on our approach and process to resolving complaints about our work.
