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Advice and Information -
People are often in need of out-of-hours medical assistance. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
News -
The North West’s chief pharmacist is reminding people not to leave it too late to order repeat prescriptions ahead of the four-day Jubilee bank holiday next week. -
Advice and Information -
Did you know that pharmacies provide advice and information on minor illnesses and ailments? Take a look at how they can help you. -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Blog -
People rely on prescription medication to treat and manage their conditions and keep well. In Healthwatch England's new blog, they highlight the challenges people have recently told them about when trying to get prescription medication. -
News -
New research from Healthwatch England shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and the calls for action. -
Advice and Information -
A new NHS England campaign aims to raise awareness of prescription saving schemes. -
News -
It’s ‘Ask Your Pharmacist Week’ (30 October to 6th November) and health professionals in Cheshire and Merseyside are reminding you about the range of healthcare services and support available at your local pharmacy. -
News -
A new report sets out NHS Cheshire and Merseyside’s plan for improving access and making it easier and simpler for patients to access the care they need, and supporting GP practices to manage demand and capacity through a range of additional measures. In 2023/24 this will be supported by a total of £90 million investment in primary care general practice and related measures contained in the plan. -
News -
Patients in Cheshire and Merseyside can save time by ordering regular medication using the NHS App.
The NHS App is the quickest and easiest way to order a repeat prescription – and it puts you in better control of your own health.
You can use the App to order your medication at a time that’s convenient for you, and select which pharmacy you would like your medication to be sent to each time you order.
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Advice and Information -
The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know. -
News -
The Department of Health and Social Care has announced that NHS prescription charges will increase on 1 May 2024. -
News -
Healthwatch report, "Pharmacy: what people want", explores the current state of pharmacy services and offers actions for healthcare leaders and the wider sector.
The report dives into people’s experiences of and attitudes towards pharmacy services at the outset of Pharmacy First. -
Report -
This report covers feedback gathered from patients at the two local Urgent Care Centres between July 2017 and January 2018. This was carried out as a follow up to visits to the centres in December 2015. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. -
Report -
Summary report on drop-in visits to the two Halton Urgent Care Centres carried out between January and August 2019 -
Report -
On 8 December 2015 we visited Runcorn Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.15am and stayed at the UCC until close at 10.00pm. -
Report -
On 3 December 2015 we visited Widnes Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.30am and stayed at the UCC until close at 10.00pm. -
News -
People living and working in Cheshire are invited by North West Ambulance Service (NWAS) to share their views and experiences of our 999 emergency ambulance service and NHS 111 as part of a conversation with the community. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 72 patients using the Centre. -
Report -
During June, July and August we visited the Urgent Treatment Centre four times and collected the experiences of 77 patients using the Centre. -
Report -
We visited the Runcorn UTC twice, in November and December 2022, and spoke with 48 patients.
This report provides a snapshot of the experiences of those patients. -
News -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter. -
News -
Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022 show that many people had a worse experience than in previous years – particularly those treated in an A&E type department.
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Report -
This report is based on feedback collected from 36 patients attending Widnes Urgent Treatment Centre on 16 November 2022 and 14 February 2023. -
Report -
We visited the Runcorn UTC twice, on 9 January and 13 March 2023, and spoke with 40 patients.
This report provides a snapshot of the experiences of those patients. -
Report -
Patient Feedback report on Runcorn Urgent Treatment Centre.
We carried out five visits to the Runcorn UTC between 30 October 2023 and 23 November 2023.
Each visit lasted between two and three hours and in total 113 people took the time to give us their experience.
