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Helping to improve to improve people's experiences of health and care is very close to my heart...Volunteering with Healthwatch I feel content we are helping people who want their experiences listened to and acted on.

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Latest reports and publication

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Front cover of the Healthwatch Halton report titled Ferndale Mews Care Home – Enter & View visit, 17 September 2025. The cover features the Healthwatch Halton logo and a photo of the care home’s red-brick building with multiple windows, surrounded by trees and a paved driveway under clear blue skies

Ferndale Mews

Healthwatch Halton carried out an Enter & View visit to Ferndale…
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Advice and information

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A GP writes notes at her computer desk.

The New GP Patient Access Charter

From October 2025, GP practices in England will follow a new Patient Access Charter. This sets out what you can expect when contacting your GP, and…
Two women sit in a hospital waiting area, one with a tablet and the other looking on. Two more people are seated further down the row of chairs, and a healthcare worker is visible walking in the background. Signs on the wall indicate that the area is for a Fracture Clinic.

Staying informed while you wait for care

Waiting for planned medical care or surgery can be frustrating. That’s why you should get regular and accessible updates from your healthcare…
Woman holding a mobile phone to her ear

When should I use NHS 111?

Learn what the NHS 111 service is for and how you can use it to get the care you need.

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