Whiston A&E Watch report
Positive Findings
Patients consistently praised the dedication and professionalism of the A&E staff. Many noted that the triage process was efficient and that initial assessments were prompt, with staff demonstrating genuine care even under challenging circumstances. Initiatives such as ‘care bags’ and ‘boredom boxes’ for long-stay patients were also well received, showing the hospital’s effort to maintain a supportive environment for those facing extended waits.
Areas for Improvement
However, the report also revealed significant challenges:
- Long Waiting Times: Patients reported waiting times of eight to nine hours as displayed on information screens, with many feeling left in the dark about delays.
- Communication Gaps: A number of patients felt they were not adequately updated about waiting times or their ongoing treatment, contributing to uncertainty and frustration.
- Overcrowded and Uncomfortable Spaces: The waiting areas, including corridors used for care, were described as overcrowded. Many patients, particularly the elderly and those with disabilities, noted a lack of adequate seating and privacy.
Mersey and West Lancashire Teaching Hospitals NHS Trust response
Mersey and West Lancashire Teaching Hospitals NHS Trust acknowledged the report’s findings and reaffirmed their commitment to improving patient care. They recognised the need for better communication and conditions for corridor care patients and welcomed continued collaboration with Healthwatch.
