Unpaid carers in Halton are asked to share feedback on care following a year of the COVID-19 Pandemic

Unpaid carers have played a greater role than ever before in supporting people with their care needs, an incredible contribution in the fight against COVID-19. In addition to the direct support they provide, carers can play a vital role in sharing feedback about the care their family and friends receive.

Now the Because We All Care campaign is asking carers to share their experiences of the care their loved ones receive, positive or negative, across care homes, GP services, hospital, or in the home.

Research undertaken by CQC and Healthwatch has shown that unpaid carers are already more likely than the general population to provide feedback on health and social care experiences on behalf of loved ones, with 67% reporting they give positive feedback on care. In addition, 58% of carers also said they will be more likely to provide positive feedback on care after the coronavirus pandemic.

The research also found that unpaid carers are significantly more likely to have taken action to improve health and social care (71%) than the rest of the population (44%).

Highlighting the importance of the role of carers, Sir Robert Francis QC, Chair of Healthwatch England, said: “Unpaid carers are the backbone of our health and social care systems and their commitment and compassion have never been more vital. The COVID-19 pandemic has had a big impact on both them and those they care for whilst also prompting a huge rise in the number of new people taking on caring roles, ranging from shopping for food and collecting medicine to providing emotional support.

“And that is why we’re asking everyone who looks after their friends or family members to share their experiences of care services with their local Healthwatch.

“Your feedback can help the NHS and social care providers understand what could be improved as they work hard to provide the best possible care during these difficult times. By sharing your experiences via our completely independent and confidential survey, you can help improve support for everyone in your local community.” 

To give your feedback go to or give Healthwatch Halton a call on 0300 777 6543


Because We All Care campaign

The Because We All Care campaign, which was launched in July 2020 and runs extensively on social media, aims to help services identify and address quality issues and support patients by encouraging people to share feedback on individual experiences of health and social care services in England. 

People can give feedback on their experiences of care, or those of someone they care for, on the CQC website or through their local Healthwatch. Local Healthwatch organisations can also help you with advice and information to access the support you need.