1. Your care, your way – Join Healthwatch’s new campaign

    News -

    Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

  2. NHS Complaints Advocacy

    Advice and Information -

    Although most people using the health service are happy with their care and treatment, things can sometimes go wrong.

  3. Our position on patient transport

    News -

    Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what Healthwatch have recommended decision-makers do to improve the situation.

  4. How you make a complaint about primary care services is changing on 1 July 2023

    News -

    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

    From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

  5. New NHS waiting times figures – Healthwatch England response

    Response -

    Two-thirds fewer people were waiting for more than two years for elective care in April, new figures have shown.

  6. Annual report 2021-22

    Report -

    We’re delighted to publish our annual report for 2021 - 2022. Find out what we’ve done in the past year to champion what matters to you.

  7. Conflicts of interest policy

    Report -

    Find out how we manage conflicts of interest for our staff, Board members and volunteers.

  8. Annual Report 2020 - 2021

    Report -

    We’re delighted to publish our annual report for 2020 - 2021.

  9. Annual Report 2019 - 2020

    Report -

    We’re delighted to publish our annual report for 2019 - 2020, covering 1 April 2019 – 31 March 2020

  10. Annual Report 2017 - 2018

    Report -

    Welcome to our fifth annual report, covering the April 2017 to March 2018

  11. Annual Report 2016 - 2017

    Report -

    Welcome to our fourth annual report, covering the April 2016 to March 2017

  12. Annual Report 2015 - 2016

    Report -

    Welcome to our third annual report, covering the April 2015 to March 2016.

  13. Annual Report 2014 - 2015

    Report -

    Welcome to our second annual report, covering the April 2014 to March 2015.

  14. Annual Report 2013 - 2014

    Report -

    Welcome to our first annual report, covering the April 2013 to March 2014

  15. Faster progress needed to tackle barriers to care.

    News -

    A new Healthwatch report, looking at health and social care from the patients' perspective, has warned that we risk "a two-tier health and care system" unless the NHS takes faster action to tackle access issues.

  16. Make a complaint about Healthwatch Halton

    Advice and Information -

    Engaging Communities Solutions (CIC) is contracted by Halton Borough Council to deliver Healthwatch Halton. Individuals and organisations have the right to express their views about the performance of Healthwatch Halton and the way in which it conducts its business.

  17. Share your feedback to improve care in your community

    News -

    ‘Share for Better Care’, a new campaign launched by Healthwatch and the Care Quality Commission, addresses health inequalities across England.