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Advice and Information -
You've told us that you've experienced problems registering with a GP. This article explains more about your rights and what to do if you're refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Advice and Information -
The way people access healthcare has changed a lot during the COVID-19 pandemic. -
Report -
In an extensive review of people’s access to GP services, Healthwatch England have analysed a range of sources, drawing on almost 200,000 people’s experiences shared between April 2019 and December 2020. -
Advice and Information -
If you’re removed from your GP practice’s list, you may need to register with another GP practice. -
Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect. -
Report -
During December 2020 and January 2021, a group of Healthwatch volunteers went online and visited all 14 local GP practice websites. -
News -
Have you or your loved one been left frustrated after struggling to get a GP referral for tests or treatment? You’re not alone. -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Blog -
The latest research from Healthwatch England follows people's experiences of getting a GP referral.
The process for many is long and often confusing. There is a need to address issues around people's GP referral journey so that it works for everyone. -
News -
National GP patient survey sees a further fall in satisfaction, especially regarding making appointments. Read the Healthwatch response. -
Advice and Information -
The cost-of-living crisis is putting many people under financial strain, and prescription costs are more than some people can afford to pay. Find out what help is available to help you cover the cost of your medication. -
News -
STAMMA, the British Stammering Association, recommends changes in GP appointment booking systems nationwide after a survey showed that phone-only systems and lack of staff training cause people who stammer to face physical and mental distress, delayed appointments, and late diagnoses.
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News -
New research from Healthwatch England shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and the calls for action. -
News -
With the NHS under immense pressure, Healthwatch look at the impact that waiting for a diagnosis, test, or treatment can have on individuals and some of the potential solutions that might help. -
Advice and Information -
Around one in five GP visits are for non-medical problems. Many things that affect our health can’t be treated by doctors or medicine alone. This includes loneliness, money problems, housing, education or employment status. NHS social prescribing link workers can connect you to the right community groups and services to help support you. -
News -
A new report sets out NHS Cheshire and Merseyside’s plan for improving access and making it easier and simpler for patients to access the care they need, and supporting GP practices to manage demand and capacity through a range of additional measures. In 2023/24 this will be supported by a total of £90 million investment in primary care general practice and related measures contained in the plan. -
Advice and Information -
From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it. -
News -
We want to hear what matters to you and what areas of health and social care you think we should focus on for the year ahead. We are also giving you the chance to win a £25 gift voucher! -
Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone.
Take a look at our top tips to make the most out of your GP appointment. -
Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
News -
Record NHS waiting times appear to be increasing the number of people paying for private care, according to a new BBC analysis. -
Report -
Report on a joint visit to wards at WarringtonHospital in June 2019 with Healthwatch Warrington.
Involved in the visit were staff and volunteers from Healthwatch Halton and Healthwatch Warrington -
Report -
Report on a joint visit to wards at Whiston Hospital in May 2019.
Involved in the visit were staff and volunteers from Healthwatch Halton, Healthwatch Knowsley and Healthwatch St Helens. -
Report -
On 22 November and 11 December 2018, members of our Enter & View team visited Warrington and Halton Hospitals Foundation Trust to carry out Enter & View visits to wards A5 and C23 at Warrington Hospital and wards B1 and B3 at Halton Hospital. -
Report -
This report covers feedback gathered from patients at the two local Urgent Care Centres between July 2017 and January 2018. This was carried out as a follow up to visits to the centres in December 2015. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units. -
Report -
Patient Feedback report tabled at WHH’s Patient Experience Committee meeting in September 2020 Based on 24 comments received through the #BecauseWeAllCare survey in July -
News -
HOPE is a course developed by Macmillan Cancer Support and Coventry University to support you after cancer treatment. -
Response -
The Government has today announced plans to open 50 new surgical hubs across England. The hubs aim to deliver almost two million extra routine operations to cut waiting lists over the next three years. -
News -
With a record seven million people awaiting hospital treatment, Louise Ansari, our National Director, told BBC News that people need reassuring that the NHS is still there to help them.
The number of people waiting for an appointment with the NHS England (NHSE) has topped seven million for the first time in August. -
News -
Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what Healthwatch have recommended decision-makers do to improve the situation. -
News -
Recent changes to hospital discharge policy and processes have been positive. But the experiences we hear from people and families still vary. Find out what we're calling for to ensure people get the support they need during this time. -
Report -
This report highlights the public feedback received during our outreach session at Whiston Hospital on 5 December 2022. -
News -
Each year all NHS trusts and foundation trusts publish a Quality Account detailing information relating to quality, performance and improvements that have been undertaken during the preceding year.
Warrington and Halton Teaching Hospitals (WHH) would now like to have your views on their Quality Priorities for 2023/2024. -
News -
The waiting list for routine NHS care has fallen for the first time since the pandemic began.
However, 7.19 million people are still waiting for hospital treatment, such as hip and knee replacements. This includes an estimated 1,423 people in England who have been waiting more than two years to start routine hospital treatment at the end of November.
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Report -
This report highlights the public feedback received during our outreach session at Whiston Hospital on 5 December 2022. -
News -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter. -
Report -
This report highlights the public feedback received during our outreach session at Warrington Hospital on 5 January 2023 -
Report -
This report highlights the public feedback received during our outreach session at Halton Hospital on 27 January 2023 -
Report -
This report highlights the public feedback received during our outreach sessions at Halton Hospital in February and March 2023 -
News -
On 5 July 2023, the NHS will mark 75 years of service. Warrington and Halton Hospitals would like to celebrate this milestone by showcasing the best of their hospitals. You can get involved by sharing your stories and memories of the NHS.
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News -
Junior Doctors are to hold a five-day strike in mid-July in what would be the longest period of industrial action in the history of the health service. The British Medical Association (BMA) confirmed that the five-day walkout would run from 7am, Thursday 13 July, until 7am Tuesday 18th July. This will be the fourth round of strikes by Junior Doctors since the start of the year. -
News -
Healthwatch new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.
Healthwatch commissioned a survey of 1084 people who have seen their NHS care either cancelled or postponed this year to understand the extent of disruption to care amid rising waiting lists, workforce issues, and industrial action, and other pressures on the NHS. -
News -
My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait. -
Report -
This report highlights the public feedback received during our outreach sessions at Whiston Hospital Hospital in April and May 2023 -
Report -
This report highlights the public feedback received during our outreach sessions at Halton Hospital in April and June 2023. -
Report -
This report highlights the public feedback received during our outreach session at Warrington Hospital on 18 May 2023. -
Blog -
Healthwatch England research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis by Healthwatch England looks at people’s experience of getting a cancer referral. -
News -
Healthwatch Halton & Healthwatch Warrington are currently working with the NHS and want to hear from anyone who has been discharged from hospital, following an admission, in the last year.
This is your opportunity to share your experience. What worked well? What could have been better?
