1. Your care, your way – Join Healthwatch’s new campaign

    News -

    Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

  2. NHS Complaints Advocacy

    Advice and Information -

    Although most people using the health service are happy with their care and treatment, things can sometimes go wrong.

  3. Our position on patient transport

    News -

    Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what Healthwatch have recommended decision-makers do to improve the situation.

  4. How you make a complaint about primary care services is changing on 1 July 2023

    News -

    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

    From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

  5. Warrington Hospital Ward visits

    Report -

    Report on a joint visit to wards at WarringtonHospital in June 2019 with Healthwatch Warrington.

    Involved in the visit were staff and volunteers from Healthwatch Halton and Healthwatch Warrington

  6. Whiston Hospital Ward Visits

    Report -

    Report on a joint visit to wards at Whiston Hospital in May 2019.

    Involved in the visit were staff and volunteers from Healthwatch Halton, Healthwatch Knowsley and Healthwatch St Helens.

  7. Warrington & Halton Hospitals Ward Visits

    Report -

    On 22 November and 11 December 2018, members of our Enter & View team visited Warrington and Halton Hospitals Foundation Trust to carry out Enter & View visits to wards A5 and C23 at Warrington Hospital and wards B1 and B3 at Halton Hospital.

  8. Trewan House Care Home

    Report -

    Report on our visit to Trewan House on 21 November 2018

  9. Halton View Care Home

    Report -

    Report on our visit to Halton View Care Home on 16 October 2018

  10. Norton Lodge Care Home report

    Report -

    Report on our visit to Norton Lodge on 12 September 2018

  11. Brooker Centre report

    Report -

    Report on our visit to the Brooker Centre on 25 July 2018

  12. Ferndale Court - January 2024

    Report -

    Report on our visit to Ferndale Court on 9 January 2024.

  13. Halton View Care Home - January 2024

    Report -

    Report on our visit to Halton View Care Home on 17 January 2024.