1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. Halton Haven - March 2020

    Report -

    We completed an announced visit at Halton Haven Hospice on 2 March 2020, on the request of the hospice, to learn about their work and patient care.

  4. Widnes Hall - January 2020

    Report -

    Report on our visit to Widnes Hall on 28 Jan 2020.

  5. Simonsfield Care Home

    Report -

    Report on our visit to Simonsfield Care Home on 27 Feb 2020

  6. St Patricks Care Home

    Report -

    Report on our visit to St Patrick’s on 14 January 2020

  7. Madeline McKenna Care Home

    Report -

    Report on our visit to Madeline McKenna Care Home on 10 December 2019

  8. Trewan House Care Home

    Report -

    Report on our visit to Trewan House on 21 November 2018

  9. Halton View Care Home

    Report -

    Report on our visit to Halton View Care Home on 16 October 2018

  10. Norton Lodge Care Home report

    Report -

    Report on our visit to Norton Lodge on 12 September 2018

  11. Getting social care right starts with good information and advice

    Blog -

    Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.

  12. Visiting regulations consultation

    News -

    The Care Quality Commission (CQC) held a consultation in June 2023 on visiting in care homes, hospitals and hospices. They received over 1,400 responses from people receiving care, their friends and families, and health and care staff, and found clear support for introducing in law a new fundamental standard for visiting and accompanying.

  13. Ferndale Court - January 2024

    Report -

    Report on our visit to Ferndale Court on 9 January 2024.

  14. Halton View Care Home - January 2024

    Report -

    Report on our visit to Halton View Care Home on 17 January 2024.

  15. How to access mental health support if you're lesbian, gay, bisexual or transgender

    Advice and Information -

    Mental health problems are more common among lesbian, gay, bisexual and transgender (LGBTQ+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

  16. Disabled people report being blocked from NHS care due to poor communications

    News -

    Healthwatch England warns that health and care services are failing in their legal duty to provide accessible information for people with physical and learning disabilities. 

  17. Volunteer Peer Supporter/Listening Ears needed

    News -

    Do you have good listening and communication skills?
    Do you have an interest in and empathy with asylum seekers, refugees and vulnerable migrants?
    Can you provide non-judgemental support and encouragement to people?

  18. Does the NHS have to provide an interpreter?

    Advice and Information -

    Do you know about your rights to language support in NHS settings?

  19. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.