January - March 2025, Experience of Health and Care Services
This report is based on the experiences of 593 local people.
Overall Satisfaction: Overall satisfaction is at 59% positive, 40% negative and 1% neutral, according to feedback.
Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement. Service access (booking and waiting times) and communication are leading negative topics.
Information, Involvement and Support: Satisfaction is at 83% positive, 16% negative and 1% neutral, comments suggest. This quarter, complaints are down by 5% on communication, while up by 4% on support and by 3% on user involvement. Satisfaction is at 64% positive, 35% negative and 1% neutral, comments suggest. This quarter, complaints are up by 12% on support, by 10% on communication and by 1% on user involvement.
Quality and Empathy: According to comments, satisfaction is at 79% positive, 20% negative and 1% neutral. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 38% positive, 59% negative and 3% neutral. This quarter, complaints are down by 7% on telephone access, and 1% on ability to book appointments, while up by 4% on waiting times.
