Digital Exclusion report

Healthwatch gather feedback from members of the public and use that feedback to work with the providers and commissioners of health and social care services to improve services. One of the ways that Healthwatch gather feedback is to undertake focused projects that look at particular services or the experiences of particular groups in our communities. 

On this occasion, the Healthwatch have carried out a project that looks at the experiences of people who were more likely to be digitally excluded than the general population in accessing primary care during the Covid-19 pandemic and its associated restrictions. Unlike the recent Healthwatch England  project we did not interview GP practice staff as at the time the project was being undertaken local GP practice staff were taken up with the rollout of the Covid vaccination programme and felt unable to take part.