Domiciliary Care in Halton

At the time of publication of the original report in 2016, Halton Borough Council had just announced a review of the provision of domiciliary care services across the borough. Following the review, Halton Borough Council recommissioned home care services with the contract being awarded to one main provider.

As the commissioners of the new service had seen the report recommendations Healthwatch Halton were interested in how the new provider was performing against the issues the previous report had raised. Healthwatch Halton therefore set one of its workplan projects for 2018 /19, an evaluation of the new service provision. The revised project would again evaluate the service using the NICE quality standards, and consider what performance was like in relation to the recommendations made in 2016.