Home care - Who Cares?

Report - 19 December 2016

This report is based on 142 responses from residents of Halton receiving domiciliary care services to a survey carried out by Healthwatch Halton between November 2015 and February 2016. The report also includes other feedback gathered from members of the public during the project.

We received the following response to this report from Halton Borough Council’s Director of Adult Social Services, Susan Wallace-Bonner.

‘We very much welcome the report from Healthwatch Halton on Domiciliary Care within Halton. The provision of high quality, effective Domiciliary Care services to our local community is a key priority for us and we were very pleased to see the many positive comments highlighted within the report.

However we also acknowledge that there are areas for improvement, identified within the report, which Halton Borough Council, working with our partners and local providers, will be addressing over the coming months. Our aim is to ensure that we provide excellent Domiciliary Care Services within the Borough that not only support people’s physical health but will also support people’s emotional wellbeing and mental health and lead to improved quality of life.’

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