Advocacy Hub

Temporary changes to our services – Coronavirus (COVID-19

Healthwatch Halton Advocacy Hub

We have implemented a number of temporary service changes in light of the current Coronavirus situation.

The Healthwatch Advocacy Hub is still in operation and accepting referrals.

  • Our answerphone (0151 347 8183) is regularly monitored on a rota basis each day.
  • A patient is eligible to receive support from an IMCA if they lack capacity to make the specific decision and there is no one (family or close friends) who are appropriate, willing and able to be consulted.
  • The IMCA will not be able to visit the patient, however we can speak to the relevant people over the telephone or use video calling.
  • To aid the referral process we are temporarily willing to accept verbal referrals as well as referral forms. Please call 0151 347 8183 and leave details on our answerphone. we will get back in touch as soon as possible and take a verbal referral. In such cases we ask that the decision maker makes the call as verbal authorisation for the IMCA instruction will be required.

Referral forms can also be downloaded from our website,

Completed referral forms should be sent to


If you have queries/referrals regarding our other statutory advocacy services such as IMHA, Care Act and ICAS please contact us on 0151 347 8183, leave a message/number and an advocate will return the call.  Forms to make a referral to any of the above services can be downloaded from and returned to


Welcome to the Healthwatch Halton Advocacy HUB

We offer free, confidential and independent advocacy support to Halton residents who need help to have their voice heard in relation to health and social care needs. 

The HUB brings together a range of statutory advocacy services, through a single point of access, making it simpler and easier for people to get the right support they need from an advocate when they need it.

The following services are provided within the HUB:

  • IMCA (Independent Mental Capacity Advocacy)
  • DoLS S39A, s39C, s39D
  • Paid RPR (Relevant Persons Representative)
  • IMHA (Independent Mental Health Advocacy)
  • Care Act Advocacy
  • NHS Complaints Advocacy

What is advocacy?

Advocacy is:

  • Ensuring people are able to have their voice heard on issues that are important to them
  • Making sure that any decisions being taken about a person genuinely take into account their views, wishes and feelings
  • Safeguarding and defending a person’s rights