1. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  2. Shining a light on the struggles surrounding social care

    News -

    Social care support changes people’s lives but sadly, not everyone gets the support they need. We want to understand what life is like when you can’t get support or if the support you get just isn’t enough.

  3. Take part in the NIHR unmet health and care needs in people aged 60 and over survey.

    News -

    The National Institute for Health and Social Care Research Innovation Observatory is currently seeking views about areas of unmet health and care needs in people aged 60 and over.

  4. Getting social care right starts with good information and advice

    Blog -

    Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.

  5. Making a complaint about social care services – what should you expect

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services

  6. How should social care support you?

    Advice and Information -

    People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to guidelines.

  7. Share your feedback to improve care in your community

    News -

    ‘Share for Better Care’, a new campaign launched by Healthwatch and the Care Quality Commission, addresses health inequalities across England.

  8. Your care, your way – Join Healthwatch’s new campaign

    News -

    Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

  9. NHS Complaints Advocacy

    Advice and Information -

    Although most people using the health service are happy with their care and treatment, things can sometimes go wrong.

  10. Our position on patient transport

    News -

    Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what Healthwatch have recommended decision-makers do to improve the situation.

  11. How you make a complaint about primary care services is changing on 1 July 2023

    News -

    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

    From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.