Whiston & St Helens Hospitals Listening Events report - June to August 2024
In total, 54 people took part across the four sessions.
Due to the number of responses received the views and experiences expressed cannot be considered representative of all patients. The report is presented to provide a snapshot of the experiences of those who took part and to highlight areas for consideration by the Trust.
Mersey & West Lancashire Teaching Hospitals NHS Trust response
Thank you for providing the draft report on the recent listening events held by Healthwatch Halton between June – August 2024. We appreciate the additional opportunity this allows to review and improve our services. Thank you to your team for facilitating this. The report will be shared with teams mentioned for opportunity to provide a separate individual response.
We are pleased to see that satisfaction rates remain high, with 97% of patients and visitors rating their treatment and care as ‘Good’ or ‘Excellent’, but note that there has been a second consecutive overall drop in the percentage of patients rating their care and treatment as ‘excellent’ and our staff will continue to work hard to ensure that our patients and visitors feel that we do everything we can to meet their needs.
Some of the areas for improvement that have been highlighted in the report including Corridor care in ED will receive particular focus via the National in-patient survey action plan in the coming months as some of the findings have been mirrored in the responses from in-patients that took part in the National survey.
We are pleased that those areas that have been highlighted for improvement by some patients have also received positive feedback from others. It is especially pleasing to note that a very high percentage patients feel that receive the correct amount of information at the correct time and in the correct format for them.
Yvonne Mahambrey, Quality Matron – Patient Experience
