Warrington and Halton Hospitals Listening Events report
In total, we heard from 67 people during five Listening Events.
Due to the number of responses received the views and experiences expressed cannot be considered representative of all patients. The report is presented to provide a snapshot of the experiences of those who took part and to highlight areas for consideration by the Warrington & Halton Hospitals.
Warrington & Halton Hospitals response
Warrington and Halton Hospitals (WHH) have welcomed the opportunity to comment on the Healthwatch Listening Events Report. The Listening Events Report is a very informative document that assists WHH identify key areas of feedback that can be added to current workstreams to ensure we improve the experience of our patients and families.
WHH remains committed to supporting improvements ensuring patients, carers and families have a positive experience at both Warrington and Halton sites. To ensure we can achieve these improvements it is vital that we are able to hear from those we serve, therefore we welcome this report and its contents.
In response to the feedback within this report, the Patient Experience and Inclusion Team are undertaking a review of the report. The report was presented by our partners Healthwatch at the Patient Experience and Inclusion Sub Committee in October 2024. In response we will review the feedback and align the improvement work to existing workstreams reported via the associated governance structures, these will be noted as a key priority.
The Patient Experience and Inclusion Team will provide a further update in December to the Patient Experience and Inclusion Sub Committee of the aligned workstreams and progress against the key areas identified within this report. Healthwatch’s continual feedback will continue to be welcomed as they remain integral members of the sub-committee.
Warrington and Halton Hospitals is happy this report provides information that is meaningful, understandable, and clear. We would encourage all Trust members, members of the public and others who are interested in our hospitals to read this report and note the positive improvements that will result from the findings.
Tracy Fennell - Deputy Chief Nurse
