Whiston Hospital Listening Event report - February 2024
In total, 34 people, 22 women and 12 men, gave us their views across the three sessions.
Two patient's gave feedback on appointments they had at St Helens Hospital.
Some people’s comments related to experiences from previous visits.
Overall, people's experiences were mostly positive. They appreciated the cleanliness and presentation of the hospital, as well as the friendliness and helpfulness of the staff. Many mentioned that they received prompt and efficient care, with short waiting times for appointments.
The hospital was generally considered accessible in terms of getting around, but there were some concerns about parking, distance to disabled spaces, and the availability of wheelchairs.
Most respondents felt that staff have enough time to spend with patients during the day and at night, but some feel that staff are busy and rushed due to high demand.
Most people told us they had a positive experience, with 33 people, (97%), rating it as ‘Good’ or ‘Excellent’, with one person (3%) rating it as ‘Fair,’.
Due to the number of responses received the views and experiences expressed cannot be considered representative of all patients. The report is presented to provide a snapshot of the experiences of those who took part and to highlight areas for consideration by the Trust.
Recommendations and suggestions
- Improve accessibility:
- Review the provision of wheelchairs within the hospital to ensure they are readily available for those who need them.
- Increase seating capacity:
- Review the availability of seating, especially during busier times, throughout the hospital.
- Enhance communication and information:
- Continue to improve communication with patients by providing them with regular more on their treatment and what to expect next.
- Ensure that patient letters meet their accessibility needs by using larger type or providing other accommodations as needed.
- Supporting staff:
- Continue to provide additional support and resources for staff to help them manage their workload and provide quality care.
