Whiston Hospital Listening Event report - Nov 2023
In total, 26 people, 13 women and 13 men, took part in the listening event.
Due to the number of responses received the views and experiences expressed cannot be considered representative of all patients. The report is presented to provide a snapshot of the experiences of those who took part and to highlight areas for consideration by the Trust.
Response from Anne Rosbotham-Williams, Deputy Director of Governance - Mersey and West Lancashire Teaching Hospitals NHS Trust
Thank you to your team for supporting the Trust in obtaining this additional feedback from a variety of our wards and departments, it is much appreciated.
We are pleased to note that most of our patients remain completely satisfied with their care and treatment and particularly the accessibility of our services and the level of information patients feel they are given before, during and after treatment. Where we have been provided with a specific location for either positive or negative feedback, we will share this directly, so that staff can be commended and/or supported to make targeted improvements. Unfortunately, the prices charged in Costa and shops in the main foyer are outside of our control, however, the Spice of Life restaurant provides an alternative where food and drink can be purchased. The comments regarding the comparatively high parking charges have been sent to our Estates team. In regard to disabled parking, we have dedicated volunteers who will support our patients to get to their destination. Unfortunately, we are dependent on our other service users not parking in disabled spaces if they are not supposed to do so. However, some cars in the disabled bays will not have the blue badge displayed if the person has taken it with them to obtain a parking refund.
