Croftwood Care Home

Visit recommendations

1. Ensure information on Healthwatch Advocacy Services is available. We noted during our visit that there was no information on display for Healthwatch Advocacy Services, these could be displayed in reception or entrance porch.
2. Notice boards were very cluttered. These need to be kept up to date with relevant information.
3. Bedroom corridors looked very plain. They could be revamped with more artwork, pictures, and interactive wall art. Each corridor could be better defined so each one had its own unique theme.
4. Improve signage. We noted that picture signage on doors, bathrooms and toilets could be clearer.
5. Decoration. The building itself looks ’tired’ and would benefit from a schedule of interior redecoration.
6. Ensure personal files are not left unattended. During our visit we noted a resident’s personal file was left unattended on top of the reception desk.  The front cover had their photo, name and some medical details. The desk so was on full view for anyone to see and several documents were unattended behind the reception desk. The file was eventually removed.