Make a complaint about Healthwatch Halton
Engaging Communities Solutions (CIC) is contracted by Halton Borough Council to deliver Healthwatch Halton. Individuals and organisations have the right to express their views about the performance of Healthwatch Halton and the way in which it conducts its business.
Anyone who is dissatisfied with any aspect of the service received by Healthwatch Halton can make a complaint under Healthwatch Halton’s complaints policy.
We will treat both concerns and complaints in the same way.
This Policy does not cover:
- Complaints or concerns about the NHS, which should be dealt with through the NHS complaints procedure.
- Complaints about the provision of social care services which should be dealt with by Halton Borough Council complaints procedure.
Complaints Procedure
File download
Healthwatch Halton Complaints Policy April 2024
