Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

St Helens Hospital


Great department

I was referred to Ophthalmology by my GP and chose to go to St. Helens. I only had to wait about 4 weeks and had a choice of dates and times. Masks and hand gel were being given out on entering the hospital and my temperature was taken before entering the department. The staff in this department are very friendly and caring, from the Receptionist to the Consultant. The only reason I didn't give 5 stars is because I would have liked more time to talk to the consultant. He seemed rushed and was already examining me when asking me questions. I was given new prescriptions on the day and waited about 30 minutes in the onsite pharmacy, I needed to call the clinic again later in the week and again they were very friendly and caring.