Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

St Helens Hospital


Cancelled appointment

I was sent a letter for a mammogram appointment with only 3 days notice of the appointment. I turned up and sat in the waiting room. A member of staff came out and told everyone that no radiographers had turned up that day and so no mammograms could be done. We were all sent home. It was a waste of time off work, paying for petrol and car parking.