St Helens Hospital

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0174426633

Marshalls Cross Road
St Helens
WA9 3DA

Location

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Reviews (22)

Great staff

Other
June 30, 2022
The nurses here listen and give me excellent treatment. The whole hospital felt welcoming. Having camera investigations isn't the nicest thing but they made me well looked after.
Anonymous

Reply from St Helens Hospital

Good morning,

Thank you for taking the time to provide feedback on your recent hospital visit.
We are pleased that it was a positive experience for you. Wishing you a speedy recovery


Provider responded

Amazing service

Dermatology
June 30, 2022
I find this hospital has a great ethos. I have had several appointments for my skin. The staff want to help. They listen and engage with patients. The staff are not afraid to listen to you and act on what you are experiencing and feel will help in your care. I always chose this hospital over Whiston as it is just so much better and friendlier.
Anonymous

Reply from St Helens Hospital

Good morning,
Thank you for taking the time to provide feedback about your recent visit to St Helens hospital.
We will ensure your feedback is shared with the Dermatology outpatient team.


Provider responded

Wonderful staff and very clean hospital

Dermatology
March 10, 2022
Wonderful staff and very clean. Parking easy, prompt start of appointment and lovely consultant. I wish all hospitals were like this.
Anonymous

Reply from St Helens Hospital

Good Morning
Thank you for taking the time to provide feedback on your hospital experience.
Apologies for the delay in the acknowledgement of your feedback. We are pleased that you had a good experience.


Provider responded

Great service

December 15, 2021
I booked an appointment online for when I had another appointment. It wasn't easy to find the booking link on my phone but lots of choice when you do. I was called straight in, so didn't even have to sit in the waiting room, which was quite busy. I went in for a blood test and was very nervous. It was in a single room. The nurse was really lovely and helpful. She chatted to me and did the test really quickly.
Anonymous

Good experience

X-ray
December 15, 2021
I went for an ultrasound scan. All the staff were very nice and polite. The nurse introduced herself and her colleague. She explained everything really well. The waiting area and treatment room were very clean. It was also easy to park. It was a good experience.
Anonymous

Amazing service for bloods

Outpatients
December 8, 2021
This is such an an amazing hospital - Staff are fantastic, caring and they listen. So clean and just like hospital used to be years ago. Well done everyone.
Anonymous

Great department

Ophthalmology
November 24, 2021
I was referred to Ophthalmology by my GP and chose to go to St. Helens. I only had to wait about 4 weeks and had a choice of dates and times. Masks and hand gel were being given out on entering the hospital and my temperature was taken before entering the department. The staff in this department are very friendly and caring, from the Receptionist to the Consultant.
The only reason I didn't give 5 stars is because I would have liked more time to talk to the consultant. He seemed rushed and was already examining me when asking me questions. I was given new prescriptions on the day and waited about 30 minutes in the onsite pharmacy, I needed to call the clinic again later in the week and again they were very friendly and caring.
Anonymous

Very thorough safe and professional

Vascular
September 17, 2020
On arrival at the hospital everywhere was spotlessly clean on entering the building all staff and patients were wearing masks and socially distancing . I went to the Yellow Zone of the hospital a nurse took my temperature and was moved to another zone which was clean and chairs were spaced to promote social distancing. Seats were clearly marked so patients waiting were distanced from each other .I was called into the clinic within 20 minutes on entering the room for my consultation. The consultant introduced herself and asked me a series of questions and examined me , following my examination she advised I would have a scan and following the scan a number of options will be given to me to proceed with my treatment .
My experience overall was excellent the staff and consultant were professional and helpful and I feel the measures in place to protect patients from COVID 19 during hospital appointments were excellent , I would definitely recommend the clinic and hospital .
Anonymous

Staff are lovely

Other
July 29, 2020
I was due to go for a bowel screening just as lockdown began, so this was cancelled. As soon as possible the hospital got back in touch and booked me in. They rang me and had a long chat to explain what would happen and allow me to ask any questions I had. When I went for my appointment the hospital was spotless and everyone was wearing masks. The staff were really lovely and put me at my ease, chatting to me. I was given my result right away and they even called me a few days later to check I was ok, even though it was good news. My husband had to wait in the car, due to Covid-19 but he was allowed to come in to get me after my appointment. I cannot fault this hospital at all. Very caring staff.
Anonymous

Telephone appointment

Oral and Maxillofacial Surgery
July 16, 2020
My appointment was changed to a telephone consultation due to Covid-19. I was sent a letter to explain this and was called at a set time by a surgeon. I preferred having my appointment over the phone as it was easier for me and I didn't need to be examined so it makes complete sense.

The surgeon was friendly and explained everything well. I had time to ask questions. I was told when to expect to hear from the hospital again and can go in to the hospital next time.
Anonymous