Peelhouse Medical Plaza



Peelhouse Lane


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Reviews (20)

Fed up being allocated a nurse practitioner

November 19, 2021
I want to see a Dr - keep getting fobbed off with a nurse practitioner- A nurse is not a Dr . I have the right to see a GP!

Been a patient for a very long time

November 19, 2021
Great service, always accommodating, kind staff

Improved recently

November 19, 2021
I have previously struggled to access a GP but in recent weeks this has improved - better service when using e-consut

Phone queues horrendous

November 11, 2021
Poor reception staff, poor phone service and virtually impossible to see a GP. There are times when I don't want to see a nurse practitioner .

Appointments need an overhaul

November 10, 2021
After completing an econsult form and receiving no response, I telephoned to complain about the lack of response, no answer from receptionist but a promise they would ask the GP to review. I received an email stating that following a triage I needed to see a GP and to TELEPHONE! for an appointment (that was the whole reason I completed an econsult as their phonelines are a complete joke!) The receptionist couldn't book advanced appointments and told me I had to ring back at 8am the following day - I am totally exasperated. Surely if the GP thinks I need to be seen (after 8 days of waiting) then maybe they call me with an appointment day and time.

Plaza GP Practice is Good

November 9, 2021
The thing I like about the Plaza GP Practice is that it is good as I can get an appointment when I need one. The staff are helpful and the receptionist and all the medical people in the practice look after my health needs.

Struggling to get an appointment

June 9, 2021
As a family we have needed to make several differing appointments recently, all with little success. We have struggled with numerous differing issues:
The only way that you are led to believe, to get an appointment that is STILL in the phone, is to ring at 8am. There are never on line appointments. So leaving for work at 07:45 makes it even more challenging.
After 6 minutes of lectures on the phone you then join a queue. After an average of 40 minutes all appointments have gone.
My daughter needed a medication check, but then apologise as there is no way of getting that specific medication check appointment. They offer a phone consultation, which I point out the check involves weight and BP, the nearest place I can get a BP check for my daughter after searching myself, is a pharmacy in Warrington.
I have a frail parent who needs a face to face appointment, as they are feeling faint and dizzy, obviously needs physically checking. No appointments available and they are advised to contact the walk in. They can speak to a doctor, but not see them initially and it’s a GP that knows nothing about them. They are hard of hearing and a telephone appointment is very difficult. It is impossible to even speak to a doctor, I search the internet and come across econsult. Nobody tells you about this. I fill in the form and should a phone consultation becomes available, I have to take the call in work !!!! I even struggle in finding out how I can make a complaint.
It’s disgusting.

Awful service, phone queue is horrendous

June 9, 2021
I always struggle to get through on the phone, as it is such a long queue. Also the very lengthy doctors message at the beginning of the call doesn't mention that I can use something called econsult to request a GP appointment - but that is difficult to find on the website. I am not very technical so this really isn't an option for me. When I finally do get to speak to a receptionist I am usually told that all appointments have gone and even if I do get an appointment it is only a phone consultation with a nurse practitioner and not a GP. Very poor service, not very accommodating or understanding of elderly patient needs and does not take into account their accessibility to online / website bookings. Everyone should have an opportunity to see a GP face to face, elderly or not.

Dr's records

May 29, 2020
I’m a young lad trying to get in the navy and he has my future in his hands but he will not release my documents until he’s been paid Bare in mind it is (£30) he won’t listen to a word I’m saying think it’s a absolutely disgrace I have told him he is holding my application and the response I got is ‘i don’t care’. He really wants 30 pound when he drives a Porsche.

Long waiting times

January 14, 2020
The last time I rang the practice it took 57 attempts to get through on the phone. When I got through there were no appointments available for 2 weeks.
When I did eventually see the GP the care I received was good.