Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North West Ambulance Service


waited for two hours for an ambulance

My neighbour fell in the street and could not move an ambulance was called and we waited for two hours for it to arrive, she was in terrible pain and cold we had to wrap her up to try and make her comfortable and keep her warm until the ambulance arrived , waiting times for ambulances need to improve.