MSKCATS (Musculoskeletal Clinical Assessment and Treatment Services) - Physiotherapy Department


01928 753035

Halton Hospital
Hospital Way


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Reviews (7)

Never answer calls

May 26, 2022
Sick of ringing and no answer. Have not been invited to see anyone it's just a referral to a doctor via a phone consultation and no help is given. I have a back injury and no pain killers were prescribed it's been over a year now.
Michael A Carney

After a phone call diagnosis!

December 2, 2021
My GP would not offer me a face to face appointment and over the phone sent me a referral to this clinic.
After a 12 week wait and in lots of pain I was diagnosed over the phone! I said I was unhappy with the diagnosis and want a face to face appointment.
This was declined and I was sent for an MRI scan (at huge cost to the already crumbling NHS) - that also came back stating it was not what my telephone diagnosis said it was. Nobody contacted me back from this department and I had to contact my GP again. I requested another face to face appointment - again this was denied and another referral made to this department. I completed an e-consult form with GP insisting on a face to face meeting.
This time I got an appointment and have now been referred to oncology - totally heartbroken by the delays and its impact

Waiting over a month just for triage

August 28, 2021
Put a self referral in at instruction of my GP for ongoing back problems. It has been over 5 weeks now since they even acknowledged the referral and no communication. My back problem is getting worse, I am losing the ability to move in any kind of comfort. This in turn is causing everything to seize up and become more painful. My GP's only answer is to contact CATS . They must know about the waiting times and yet will not do anything to at least help with the pain in the interim.

getting no where fast .

August 8, 2021
Been waiting weeks now for treatment, had xray then a call for an appointment, tried calling them back no answer left name dob no call back, horrendous service
Terence Martin

The wait for appointment is ridiculous

January 23, 2020
I have been waiting for an appointment for weeks now. I have phoned three times and still have not had an appointment through, I have been waiting for weeks its ridiculous I need this pain sorting out.

Ridiculous wait for MSK

June 4, 2019
I have come to the hospital today to make an appointment with the MSK services, when I got up there they have now told me it will be 2-3 weeks before they get back to me it is ridiculous. I am in pain after a fall.

quite impressed with Physiotherapy Team

June 4, 2019
I am here for physiotherapy I have been quite impressed with the physiotherapy team here they have really helped me as I was in a lot of pain prior to coming here they have really sorted me out. I still experience pain but nothing like it was. The staff and service is wonderful as far as I am concerned.