Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Halton General Hospital

Nurse Lucy was absolutely lovely

I attended Halton Hospital pre operation clinic for a medical assessment, as I have breast Cancer and need an operation but because I have had lung surgery I had to be checked that my lungs were OK for me to have an anaesthetic to have my breast operated on. I was very anxious but the nurse in the clinic, Lucy, was absolutely lovely she put me at ease and explained everything she was doing and was very reassuring during the assessment . All the staff wore masks, the clinic was spotlessly clean and when I arrived the clinic was empty. I would highly recommend the clinic, as the staff were very understanding and caring .