Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Halton General Hospital

Quick and proffessional

I attended the hospital for a blood test as I have something wrong with my liver and my levels have to be checked. I was a bit anxious because of COVID 19. On arrival I sanitised my hands before going into the blood clinic and wore a mask, outside of the clinic room where the bloods are taken was a sanitiser which I used but I was asked by the nurse on entering the room to sanitised my hands again, which I think is good. The nurse wiped down the chair I had to sit in The nurse had on all the PPE mask gloves ect, it was immaculately clean in the clinic and social distancing was enforced. I was happy with the service I received and the staff were very helpful and caring. I was only in there for a short period of time so went in and out of the clinic very quickly .