Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bevan Group Practice (Beaconsfield)


Extremely poor customer service

The surgery telephone system is totally inadequate in supporting their client base. Periods of up to 55 minutes calling and moving from position 9 to 2 in a matter of minutes, then on hold on position 2 for the balance of the time calling, then call drops! Having had to register at various surgeries around the UK due to the job I do, this is by far the worst. I have tried for the last 3 days, without success, to connect with the surgery to secure an appointment. My only option is to drive to the surgery and face the cold reception and if lucky, walk away with a confirmed appointment. I have the highest respect for all of the UK medical professions during this challenging period, I just wish the delivery and service was consistent at grass roots surgeries.