Bevan Group Practice (Beaconsfield)



Bevan Way


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Reviews (22)

impossible to book routine appointment

December 24, 2021
From well before the Covid Pandemic, Its always been a battle to book a routine non-urgent appointment to see GP. Instead of booking you an appointment on the days which suits you, the reception staff will pressure you to seek emergency appointments by calling them at 8am the next day with no gaurantee of getting a slot and then restrict you to discussing single medical issue at those emergency appointments. This makes life very difficult for working people as you cannot plan your days. They make it so difficult to book routine appointments that it almost puts you off even trying, resulting in many minor ilnesses going untreated and early signs of a serious desease left unchecked. It seems like all the reception staff are following a policy of forcing patients to call at 8am next day regardless of what the patient wants or needs. Usually upon patient's firm insistence and few minute of argument, the surgery will tell you they have no slots left for scheduled appointment and ask you to try your luck again the next day. I once called on 3 days in a row and got nothing! They claim all routine appointments get taken up quickely which begs the question if they are setting aside enough slots based on demand.

I can never get an appointment with my GP

December 8, 2021
I have tried several times unsuccessfully to get a GP face to face appointment with my GP. I see far more of him on the golf course than I ever see in the surgery.

Difficult to get through on phones

October 28, 2021
Difficult to get through on phones, but when you do get through it doesn't account for people who can't take phone calls when they are in work. Had to plead to get an after hours appointment. Not great service.

Promptly seen by GP and referred quickly

October 8, 2021
Daughter was offered an appointment to see her GP promptly and was referred to hospital for a procedure very quickly. I cannot rate the hospital yet as the appointment has not yet take place.

No home visit by GP

July 16, 2021
I am registered as housebound but cannot get my GP to conduct a home visit. I struggle to get through on the phones and when I finally do all appointments are taken. I have no internet access to request an appointment online, no one has offered any other help and I feel that nobody cares.

Great doctors but you can't get appointments

July 12, 2021
Medical staff all excellent. Appointment system an absolute disaster.

Upset at the outcome of my visit.

June 16, 2021
This appointment I managed to get was way back at the end of 2018 (didn't realise I could leave feedback at the time, or wasn't up to it) . I had been feeling poorly for a couple of days and thought I might not be able to attend my husband's funeral the next morning. I managed to get this appointment by ringing at 8am. Anyway, I explained my worries to the doctor. There was no 'Sorry about your husband, let's see if I can help'. Just a very matter of fact 'you have a water infection'. Bedside manner NOT! I was really struggling with losing my husband (and very much still am). I had been to this doctor once before and on explaining my symptoms, he said to me 'Well, what do you want me to do?!" It can make so much difference to a person if the doctor can at least have a touch of sympathy - I'm hoping I don't need to go again very soon.
Lesley Bashford

Extremely poor customer service

April 16, 2021
The surgery telephone system is totally inadequate in supporting their client base. Periods of up to 55 minutes calling and moving from position 9 to 2 in a matter of minutes, then on hold on position 2 for the balance of the time calling, then call drops!
Having had to register at various surgeries around the UK due to the job I do, this is by far the worst. I have tried for the last 3 days, without success, to connect with the surgery to secure an appointment. My only option is to drive to the surgery and face the cold reception and if lucky, walk away with a confirmed appointment. I have the highest respect for all of the UK medical professions during this challenging period, I just wish the delivery and service was consistent at grass roots surgeries.
Colin O’Keefe

Professional , helpful team

March 4, 2021
Despite additional pressures from covid pandemic, I have very positive experiences with the whole team. I contacted over a few issues and made a few requests but they listened and were happy to discuss and did not make me feel ridiculous. Great staff who went above and beyond to help. Their e consultation service is fantastic, very quick responses and calls arranged. Much quicker than phoning, I’d totally recommend them. Quality GP’s too, very caring. I work in healthcare and I think they’re brilliant. Many thanks
Nicola Mazey

lack of transparency

February 2, 2021
conflicting advice from different GPs regarding vulnerable patients and complete secrecy about how many patients are vaccinated and which group they are now targeting. Other surgeries are keeping their patients fully informed every step of the way