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Halton Urgent Care Centres January – August 2019


Summary report on drop-in visits to the two Halton Urgent Care Centres carried out between January and August 2019

By Healthwatch Halton
Urgent Care
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Another Day In The Life


In December 2015 we carried out full day visits to the two recently opened Urgent Care Centres in Halton. Our aim was to ask patients why they visited the Urgent Care Centres and to find out if the centres were helping to divert people away from the overstretched A&E units.

Results from the visits in 2015 showed that 50% of people would have attended A&E if the Urgent Care Centre had not been open, highlighting the vital role the centres play in the local health system.

Our visits also raised issues around an apparent lack of appointment availability at some local GP practices.

Following the visits we produced a report on each Urgent Care Centre, ‘A day in the life’ which was sent to the commissioner and providers of the services. We also agreed to return, at a future point, to revisit the two centres and find out how, and if, they were progressing.

For the follow up visits we decided to visit the centres regularly over a period of months to gather the views of as wide a range of patients as possible.

We revisited the UCCs over a period of months from July 2017 to January 2018

By Healthwatch Halton
General Reports Urgent Care