NHS complaints process to resume
On 26 March 2020, NHS England advised NHS organisations that due to the need to focus on the COVID-19 pandemic, they could choose to pause the complaints process.
NHS organisations have now been told that, as long as circumstances do not change significantly, the pause to the NHS complaints process will not be extended into July 2020.
The Parliamentary and Health Service Ombudsman (PHSO) will also start accepting new health complaints and progressing existing ones from 1 July.
NHS England is discussing with the PHSO and the Department of Health and Social Care the threshold should the NHS need to consider another pause in the event of a second wave either locally or nationally of COVID-19.