NHS complaints process to resume

On 26 March 2020, NHS England advised NHS organisations that due to the need to focus on the COVID-19 pandemic, they could choose to pause the complaints process.

NHS organisations have now been told that, as long as circumstances do not change significantly, the pause to the NHS complaints process will not be extended into July 2020.

The Parliamentary and Health Service Ombudsman (PHSO) will also start accepting new health complaints and progressing existing ones from 1 July.

NHS England is discussing with the PHSO and the Department of Health and Social Care the threshold should the NHS need to consider another pause in the event of a second wave either locally or nationally of COVID-19.

If you need information or support with how to make a complaint visit our advocacy pages at:
 NHS Complaints Advocacy is guaranteed under legislation, as a free, independent and confidential service to all people in England who need support to get their complainth resolved. It helps you know all your options, your rights and how to make sure your voice is heard.