Integrated Care Systems

June 30, 2022

The introduction of Cheshire & Merseyside Integrated Care System gives us a unique chance to feed people’s views into the planning and running of services – especially the voices of those who are not being heard now.

Here at Healthwatch Halton we will work hard to make sure the views of local people are represented in the new NHS structure. We are also committed to playing our part by championing equality and inclusion, and helping services reach every bit of the community.

When services listen and act on the experiences of patients and service users, it results in better care. We have a real chance if we can get the new system right by creating a true partnership between services and the public here in Halton.

The move to integrated care systems generally should herald a culture shift in the engagement of people and communities, so we can move beyond fragmented consultation when health and care services are legally required to, towards meaningful and proactive listening at all levels of decision-making.

Meaningful listening takes time and takes financial investment, particularly if we want to reach all sections of our community and those whose voices have previously not been heard, but it really pays off for everyone in the long term.