Healthwatch England Annual Report 2019-20
Using people’s experiences to inform future services
With growing pressure on the care services, big questions need to be answered to ensure everybody gets the support they need. In 2019-20, Healthwatch engaged over 40,000 people to help the NHS understand what they can do make future services better.
The COVID-19 pandemic has forced NHS and social care services to rapidly change.Healthwatch have helped services understand the impact of these changes, like providing more digital healthcare.
We found that feeling safe and comfortable, understanding the benefits of remote appointments, and getting the format right is key to a good online and telephone consultation experience.
Based on the experiences shared with us, we developed a checklist for both patients and health and care professionals on how to get the most out of remote appointments.