In addition to ensuring that the voices of service users, patients and the public are heard by decision makers within health and social care services in Halton, we also provide an information and signposting service to the public about accessing health and social care services. Please read below for information about how we can help you.

What our service is…

  • We offer a free, friendly and confidential service that is independent from the NHS and social care services.
  • We will perform a signposting role only. This means that we will give you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself.
  • We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs.
  • We can put you in touch with sources of information on NHS and social care services in Halton.
  • We can give you information about what to do when things go wrong, and you don’t understand how to make a complaint.

What our service is not…

  • Our service is not supported by trained clinicians or health and care professionals. It means that we cannot offer advice on clinical matters. This might include advice and information about medication, queries about a diagnosis made by a doctor or recommendations about a choice over a particular treatment pathway.
  • We are not a part of the NHS or Halton Borough Council. Whilst we will use your feedback to improve services, we have no powers to investigate individual formal complaints about them.
  • We are not able to offer financial, legal or similar specialist advice. This form of advice should always be sought from a trained specialist such as a solicitor, counsellor or financial advisor.

How To Contact Us

You can contact us with your query as follows:

By telephone: 0300 777 6543
By email:
By Post: Healthwatch Halton, Suite 5, Foundry House, Widnes Business Park, Waterside Lane, Widnes WA8 8GT

If we cannot answer your query immediately or a member of staff is unable to speak with you then we will aim to return your call within two working days.

Need help to find services?

Using the ‘Find Services’ box below, you can find details on local health and social care service providers. If you want to share your experience of using local services visit our feedback page.


Widnes Urgent treatment Centre outreach

May 25, 2022 @ 10:00 am to 12:00 pm
We will be at Widnes Urgent Treatment Centre on Wednesday the 25th of May; to hear patients views and experiences … Read more

PPG Awareness Week

May 31, 2022 to June 6, 2022
National Patient Participation Week is a national event held each June and aims to raise the profile of Patient Participation … Read more

Widnes Urgent Treatment Centre Outreach

June 15, 2022 @ 10:00 am to 1:00 pm
We will be collecting patients views and experiences at Widnes Urgent Treatment Centre.