image of River Mersesy from Pickerings Pasture

Healthwatch Projects

Healthwatch carry out independent research and evaluations on different aspects of health and social care that are driven by feedback that we receive from the public. Healthwatch relies upon the voice of the public to provide us with vital information on your experience of health and social care services and your suggestions as to how they can be improved and how best practice can be shared.

Current Projects

This project will look at the information and support available during pregnancy and in the first few weeks of birth.


  • To provide an opportunity for new parents to influence the future delivery of maternity services in Halton.
  • To produce a report summarising the findings and identifying key issues and recommendations.
  • Improved experience of Maternity Services for women in Halton Borough
  • To provide commissioners with knowledge of how women feel about their experience of Maternity Services.

The survey is currently live –


Halton CCG have introduced a new way to provide mental health services for children and young people using the THRIVE model to remove tiers and provide a more seamless service for service users. The THRIVE model is based on 4 pathways: getting advice; getting help; getting more help; and getting risk support.

We are looking to gather the views of children and young people as to where they would go to find help and support if or when they needed it.
The survey is currently live –

Completed projects

This report is based on the experiences of 245 people using Care Navigation in Halton GP practices.

Report published – March 2020

Healthwatch Halton reports


Late in 2016, Healthwatch Halton published a report into Home Care Services in Halton. The evaluation was based upon the NICE quality standards (QS123) for home care services and found that whilst most service users were happy with their care there were issues with continuity of carers, time keeping and length of visits. The Healthwatch Halton also found that there was a lack of independent information on direct payments. Recommendations from the report included moving to task based visits rather than time limited visits; using micro teams of carers that cover for one another to ensure that service users are more likely to have carers they are familiar with; and developing performance monitoring for missed or late visits. Healthwatch Halton also recommended that information on care assessments be provided by an independent body and information on direct payments be made available on discharge from hospital.

Since the publication of the report the local authority have recommissioned home care services with a single provider. Therefore, Healthwatch Halton had as a priority for 2018/19, an evaluation of the service provision. It evaluated the service using the NICE quality standards and considered what progress there had been in relation to the recommendations that were made in 2016.

Domiciliary Care report 2019